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Do You Hear Your Customers Screaming? (Probably Not.)
ATTENTION! Anyone who sells anything to anybody: You’re not hearing the complaints. Why? Because your customers are SCREAMING and telling their friends, Facebook compatriots, blog readers and other...
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Set It, but Don’t Forget It: Quick Tips for Gathering Feedback
Most business leaders I talk to agree that gathering feedback from customers is critical. If you haven’t been listening, you’ve missed out on lots of valuable insight, suggestions and signs of trouble....
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3 Ways to Boost Your Customer Service Listening
You know the feeling. You see a customer heading your way to complain. Or maybe they’ve already submitted feedback and checked the “please follow up” box on the form. Or maybe your employees have...
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